FAQ

 

Where and how do I pay my bill?
What should I do if I have dirty water?
What do I do if I want a new water service installed?
Is there fluoride in the KWD’s drinking water?
Where does the KWD draw water from?
What do the colored paint marks on the ground and flags in the ground represent?
Why didn’t you finish marking my waterline all the way to my house?


Where and how do I pay my bill?
You can pay your water bill at our business office at 6 Cool Street in Waterville or on our website. We accept credit cards, checks, and cash at the office, and credit cards on our website. Please enclose your invoice stub with your payment, or if coming to the office, bring it with you.

What should I do if I have dirty water?
If your water appears cloudy or dirty, please run the cold water for a short period of time. In most cases this will fix the problem, but if the dirty water persists, please contact us so we can analyze the situation further.

What is the proper procedure for installing a water line (service) from my house and connecting to the KWD water main?
If you believe a water service does not exist at your new property, you should contact us to confirm that you, in fact, do not have a service. If it is determined that you do not have an existing service on your property, you will need to hire a contractor to install a new service. Please keep in mind that only KWD personnel (or an approved contractor) are allowed to tap into our live water mains. A tapping fee will be administered for all taps based on the size of the tap. You will also need to visit our business office at 6 Cool Street to apply for water service in person.

Is there fluoride in the KWD’s drinking water?
Yes, there is. According to Maine statute, fluoride must be added to the water of those districts whose ratepayers vote to have it added to their water. We add fluoride during treatment in the form of hydrofluorosilicic acid, and testing occurs on a daily basis in order to comply with drinking water standards.

Where does the KWD draw water from?
The KWD’s water source is the West Basin of China Lake. The water travels from China Lake to our treatment plant where it is filtered and disinfected. From there it travels by gravity through our transmission line to our main pumping station on Western Avenue in Waterville where it is pumped out to our customers.

What do the colored paint marks on the ground and flags in the ground represent?
Anytime someone digs in the ground they must notify DigSafe. After notifying Dig Safe, contractors and property owners must wait 72 hours in Maine before digging. (Excluding weekends and legal holidays.) During this time utility representatives respond to mark their lines within your pre-marked area. They use this uniform color code system so the type of facility is identified:


Why didn’t you finish marking my waterline all the way to my house?
KWD is responsible to mark only the infrastructure we own and maintain, this includes all infrastructure leading up to the edge of Right of Way and or your property line. All water infrastructure on the customers side of the ROW or property line is considered private infrastructure, therefore KWD is not obligated to locate it. It is your responsibility to investigate if any privately owned utilities are in the area. Please follow the link for a list of private utility locators, http://www.digsafe.com/private_locators.php. Feel free to visit http://www.digsafe.com/ for more information about DigSafe.