FAQWhere and how do I pay my bill?
I have an unexpected high bill. What steps can I take to troubleshoot the issue?
What should I do if I have dirty water?
What is the proper procedure for installing a water line (service) from my house and connecting to the KWD water main?
Is there fluoride in the KWD drinking water?
What do the colored paint marks on the ground and flags in the ground represent?
Why didn’t you finish marking my waterline all the way to my house?
Where and how do I pay my bill?
You can pay your water bill at our business office at 6 Cool Street in Waterville or on our website. We accept credit cards (Visa and MasterCard only), checks, and cash at the office, and credit cards on our website. Please enclose your invoice stub with your payment, or if coming to the office, bring it with you. I have an unexpected high bill. What steps can I take to troubleshoot the issue?
If you have a high bill and aren’t sure where to start we’ve created a troubleshooting guide for your convenience. Please click here. If you still aren’t able to resolve the issue please give us a call. What should I do if I have dirty water?
If your water appears cloudy or dirty, please run the cold water for a short period of time. If the dirty water persists, please contact us so we can analyze the situation further. What is the proper procedure for installing a water line (service) from my house and connecting to the KWD water main?
If you believe a water service does not exist at your new property, you should contact us to confirm that you, in fact, do not have a service. If it is determined that you do not have an existing service on your property, you will need to hire a contractor to install a new service. Please keep in mind that only KWD personnel (or an approved contractor) are allowed to tap into our live water mains. A tapping fee will be administered for all taps based on the size of the tap. You will also need to visit our business office at 6 Cool Street to apply for water service. Is there fluoride in the KWD drinking water?
Yes, there is. According to Maine statute, a water district must add fluoride to the water if the voters in the municipalities served vote to have it added. Fluoride is added to the water before it leaves the water treatment plant in Vassalboro. Testing occurs on a daily basis in order to comply with drinking water standards and to ensure proper levels of fluoride are added. Where does KWD draw water from?
The KWD’s water source is the West Basin of China Lake. The water travels from China Lake to our treatment plant where it is filtered and disinfected. From there it travels by gravity through our transmission line to our main pumping station on Western Avenue in Waterville where it is pumped out to our customers. What do the colored paint marks on the ground and flags in the ground represent?
Anytime someone digs in the ground they must notify DigSafe. After notifying Dig Safe, contractors and/or property owners must wait 72 hours before digging (excluding weekends and legal holidays.) During this time, utility representatives must mark their lines within the designated area. The following uniform color code system is used to identify the buried infrastructure: Why didn’t you finish marking my waterline all the way to my house?
KWD is responsible to mark only the infrastructure we own and maintain, this includes all infrastructure leading up to the edge of the public right of way (ROW) and/or your property line. All water infrastructure on the customers side of the ROW or property line is considered private infrastructure, therefore KWD is not obligated to locate it. It is your responsibility to investigate if any privately owned utilities are in the area. Please follow the following link for a list of private utility locators, http://www.digsafe.com/private_locators.php. Feel free to visit http://www.digsafe.com for more information about DigSafe.